Return & Refund Policy
RETURNS & REFUNDS
At Tejas Rooster, we want you to be completely satisfied with your order. Our goal is to provide you with all-star customer service. We've created this return and refund process to make your experience as effortless as possible.
Some items may not be returned due to manufactures policies which will be stated on the product page. Items returned that were not damaged in shipment or defective will be subject to a 15-25% restocking fee depending on the manufacture and you will be responsible for return shipping. The restocking fee will be stated on the product pages for those items. All online order returns, refunds and exchanges must be made through our returns department within 30 days of shipment date. The process for returning an item should start by contacting our customer service team via returns@tejasrooster.com
HOW TO RETURN AN ITEM
- To begin the returns process, please send an email to our support team at returns@tejasrooster@.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.
- As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
- If the order qualifies as approved for return/refund, our team will be sending instructions for the return.
- Package your return using the instructions from our customer service team. Do not send returns to the original address unless instructed to do so.
- You will be notified when your return has been received by the designated address. Once received, we can do one of the following options:
- We can refund your original form of payment in 3-5 business days.
- We can send a replacement.
If the tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office or shipper and validate it, as soon as the review is complete, we will be sending a replacement.
